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How do I cancel my free trial?

You will not be charged at the end of your 7 day free trial. There is no need to cancel – it will close automatically.

At the end of the 7 days, if you don't wish to upgrade, you can continue to use the Nutracheck App free of charge as a Lite member. Lite membership gives you unlimited searches for foods, but you can only add 5 items a day to your diary. Or if you don't want to use the App at all anymore, you can just delete it from your phone.

How do I change my registered email address?

In the App

You will need to contact the Customer Care Team at customercare@nutracheck.co.uk.

On the website

Sign in with the email address you registered with and hover over 'Profile' in the top navigation bar and select 'Change my email address' from the drop down menu.

How do I change my password?

In the app

To change your password, tap on the 'Forgotten your password?' link below the sign in boxes to request a password reset email. Please check your email Junk folder in case it has been filtered there. If you do not receive the password reset email please contact the Customer Care Team at customercare@nutracheck.co.uk.

On the website

Sign in with the email address you registered with and hover over 'Profile' in the top navigation bar and select 'Change my password' from the drop down menu.

How do I cancel my Website & App membership?

To stop the monthly auto renewal

You can cancel this any time by signing into your account online at  www.nutracheck.co.uk > click on 'Profile' > 'My Account' > click on 'Cancel my monthly subscription' link at the bottom of the page. Or you can contact us and we'll cancel it for you.

We recommend that you cancel at least 48 hours before the renewal date of your next membership month as we regret that no refunds can be made if you cancel after the renewal date has passed and your next membership month has started. If you wish, you can cancel the monthly renewal arrangement straight after purchasing and no further payments will be taken when your initial membership term is up. For more information see Terms & Conditions.

To close your account completely

Send an email to customercare@nutracheck.co.uk clearly stating 'Close Account' – please include your name and registered email address. This will close your account immediately (any remaining membership time will be lost) and any active monthly renewal agreement will be cancelled.

Alternatively call us on +44 (0)115 969 4660 (open Monday to Friday, 8.30am - 6.00pm, excl Bank Holidays).

To cancel under our Refund Policy

To obtain a full refund on your membership, you must contact us within 7 days of joining. Send an email including your registered email address to customercare@nutracheck.co.uk clearly stating 'Full Refund on Membership'. Alternatively call us on +44 (0)115 969 4660 (open Monday to Friday, 8.30am - 6.00pm, excl Bank Holidays).

I have paid, why hasn't my App updated?

If you have made a payment through the Nutracheck App and received an email from iTunes or Google Play confirming your payment but your account status is still showing as 'Lite', please email us at customercare@nutracheck.co.uk. Please forward the payment confirmation with your message to help us look into it.

Can I avoid signing in each time I return to the website?

Yes – what you need to do is:

  1. Sign in and hover over 'Profile' in the top navigation bar then select any link under 'My Account'.
  2. In the 'Sign in details' section, click update where it says 'Automatic Log In'.
  3. Select 'Yes' where it asks 'Do you wish to stay logged in when you leave Nutracheck?' and click 'Confirm'.

When you return to the website, just click on any navigation tab and you will be signed straight in.

NOTE! We don't recommend ticking this setting if more than one person in your household is a Nutracheck member and shares the same computer. This is to avoid being auto logged into the wrong account, which could result in one of you inadvertently over-writing the other person's food diary.

How much does membership cost?

We offer App-Only and App & Website membership options:

App-Only membership

  • 1 month App-Only Membership – £3.99 (available to purchase in the App – auto renews at £3.99 each month)
  • 12 months App-Only Membership – £29.99 (one-off payment – available to purchase in-App and via the website)

App & Website membership

  • 1 month Website & App Membership – £7.99 (available to purchase in-App - auto renews at £7.99 each month).
  • 3 months Website & App Membership – £22.99 (one-off payment if purchased in-App. However if purchased via the website, auto renews at £7.99 each month)
  • 6 months Website & App Membership – £41.99 (available to purchase via the website – auto renews at £7.99 each month)

The auto renewal can be cancelled at any time. If you purchase in-app, this must be cancelled in your phone Settings. If you purchase via the website, you need to sign in online to cancel the renewal (click on 'Profile' > 'My Account').

We offer a no obligation 7-day free trial, so you can see if the service is for you before you join.

If you don't purchase a membership at the end of your free trial, your account will automatically revert to free Lite membership.

What extra features do I get with Website & App membership?

The App is a simplified version of the website, so you'll find more features on the website.

The main differences are that the website gives you more options for customising your food diary, tools for insight and progress monitoring, plus extra support from our nutritionist and fitness experts if you need it.

While you are on your free trial, you have full access to the website as well as the App – just sign in with the same details you use for the App and have a look around to see if it will be helpful.

7 website-only features

1. Customise your food diary

Choose how your diary looks – track all 7 nutrients in one view, or just select the ones you are interested on. Show photos of food in your diary, or view as a list. Plus other variations.

2. Experience the Live Club weigh-in

Like a class weigh-in, only virtual! Queue up and step onto the virtual scales to weigh-in with your fellow members. See other members progress and encourage each other.

3. Graphs for insight

There are 8 different reports and graphs to give insight into your food choices and eating patterns.

4. Emotional eating tool

The 'Food Triggers' feature in the food diary helps you identify emotional eating triggers and gives practical tips to help.

5. Calorie counted recipes

You'll find hundreds of recipes for meal inspiration.

6. Helpful articles

Our 'Resources' section includes loads of articles written by our nutrition and fitness experts, plus some eating guides.

7. Get personal support

Access to our experts when you need some guidance. Just drop us an email and our nutritionists or fitness expert will send a personal reply.

For a summary of what's included in Web & App membership vs App-Only, click here to see a comparison table.

How do I change my card payment details?

Here is what to do to update your card payment details with WorldPay:

  1. Click on the link below to sign into your WorldPay account. (We can't access this for you unfortunately, it has to be yourself for security).
    If you don't know your WorldPay sign in details, click on the 'Forgotten password' link below the boxes, then enter your FuturePay ID number which will be on your latest renewal payment receipt from WorldPay (or contact us and we can provide it – customercare@nutracheck.co.uk). WorldPay will send your user login and password in two separate emails. Use these details to sign in.
    Sign into WorldPay
  2. Click on the Agreement ID number followed by the blue 'Change Payment Details' button on the next page.
  3. Enter your new card details so WorldPay can take the next payment from the new card.

Can my partner/family member/friend join using the same email address as me?

It isn't possible for two people to be registered under the same email address. This is because the calorie target Nutracheck sets for you is based on the personal details you enter, so the system will only accept one person under one email address.

You can easily set up another email account if someone in your household would also like to join Nutracheck:

Microsoft

Yahoo

Do you repeat my subscription automatically?

It depends which subscription you have purchased.


Purchased in-app

  • 1 month App-Only - £3.99 (renews monthly)
  • 12 month App-Only - £29.99 (one-off payment)
  • 1 month Website & App - £7.99 (renews montly)

The monthly renewal can be cancelled at anytime:


How to cancel iOS.
How to cancel Android.


Purchased via the website

  • 3 months Website & App - £22.99 (renews monthly at £7.99 after initial term)
  • 6 months Website & App - £41.99 (renews monthly at £7.99 after initial term)

Memberships purchased through the website can be cancelled via the Nutracheck website - sign in and hover over 'Profile' in the top navigation bar, select 'View payment history' from the drop down menu and use the link at the bottom of the page to 'Cancel my monthly subscription'.

Or you can email the Customer Care Team at customercare@nutracheck.co.uk.

We recommend you cancel at least 48 hours before the renewal is due. We regret no refunds can be made if you cancel after the renewal date has passed and your next mmbership month has started. If you wish, you can cancel the renewal arrangement straight after purchasing and no further payments will be taken when your initial membership term is up. For more information see Terms & Conditions.

How do I sign in to the website from my mobile?

You need to orientate your phone so it shows the Nutracheck website in landscape mode. Scroll across to the right and you will see the 'Sign in' button in the top right corner.

Please note: for the best experience we strongly recommend using the Nutracheck app – the diary has been specifically designed for use on a phone with barcode scanning to make adding food fast and easy.

I requested a password reset email but nothing arrived?

Please check your email Junk folder. If the password reset email has definitely not arrived, you may have mis-spelled your email address when registering. Please email the Customer Care Team at customercare@nutracheck.co.uk and we will assist you.

I've just purchased but now can't sign in?

The most likely reason is because your email address or password is incorrect.

If you haven't received an email from us to confirm your membership, your email address may contain a typo – the email won't be delivered if the address was invalid. (Just check your email Junk folder to ensure it has not been filtered there).

If your email address is correct, check you have entered your password correctly by typing it in – do not allow your device to auto fill it incase case it is an old one.

If that doesn't work, request a password reset email to change your password by clicking or tapping on the link below the sign in boxes.

If you still can't sign in, email us at customercare@nutracheck.co.uk.

I used to be logged into the website automatically but it has stopped working – why?

If you use the same computer each time to access Nutracheck:

Check that the 'Automatic Log In' setting on your account is still set. To do this:

  1. Click on the 'Profile' tab > 'My Account
  2. In the 'Sign in details' section, click 'Update' where it says 'Automatic Log In'.
  3. Select 'Yes' where it asks 'Do you wish to stay logged in when you leave Nutracheck?' and click 'Confirm'.

When you return to the website, click on any navigation tab to be signed straight in. If you have tried this and the problem persists, contact us at customercare@nutracheck.co.uk.

If you access Nutracheck through different computers (e.g. work & home)

The 'Automatic Log In' setting needs to be ticked on each computer you use to access Nutracheck. Selecting the Automatic Log In setting will only work on the computer you were signed in on when you did this. To set it:

  1. Sign in and click on the 'Profile' tab then any link under 'My Account'.
  2. In the 'Sign in details' section, click 'update' where it says 'Automatic Log In'.
  3. Select 'Yes' where it asks 'Do you wish to stay logged in when you leave Nutracheck?' and click 'Confirm'.

Will I automatically be charged after my trial?

You will not be charged automatically at the end of your 7 day free trial. To subscribe, you actively need to sign into your iTunes or Google Play account and make the payment – it can't happen without your consent.

If you don't wish to upgrade, your account status automatically reverts to free Lite membership – this gives you unlimited searches for foods, but you can only add 5 items a day to your diary.

Can I change my membership type?

Upgrading from App-Only to Web & App membership

If you have purchased 12 months App-Only membership but wish to upgrade to Website & App access, we can convert this for you. Please get in touch at customercare@nutracheck.co.uk with your registered email address, and we'll sort it.

If you have the 1 month App-Only subscription, you will need to cancel the auto renewal via your phone settings before purchasing a Website & App subscription. Your remaining App-Only membership time will be upgraded with immediate effect.

Here's how to cancel:

iOS

  1. Tap on 'Settings' on your phone homepage, scroll down and select 'iTunes & App Store'.
  2. Click on your Apple ID at the top of the page and then on 'View Apple ID' – (enter your iTunes password). This will take you to your 'Account' page.
  3. Tap on ‘Subscriptions’, select Nutracheck, then tap 'Cancel subscription'. This will stop any further payments.

Android

  1. Search for Nutracheck in the Google Play Store.
  2. Tap on Cancel Subscription.

Downgrading from Web & App to App-Only membership

If you have purchased a Website & App subscription but would prefer App-Only, we will be happy to convert this for you. Please get in touch at customercare@nutracheck.co.uk with your registered email address, and we'll sort it.

Can I pay over the phone?

Yes. Our Helpline is 0115 969 4660 and we're open 8:30am-6:00pm, Monday - Friday. Please note, we are unable to set up automatic renewal agreements with phone payments.

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