Privacy Policy

  1. What does this Privacy Policy cover?

    This policy covers the Nutracheck service - which includes the Nutracheck Calorie Counter App and Nutracheck website. The service is operated by NutraTech Limited, a company registered in England, No. 5093196.

  2. What personal information do we collect about you?
    1. We collect the following personal information about you when you use the service:

      • First name

      • Email address

      • Encrypted password

      • Personal profile (your age, sex, height, start weight, goal weight, activity levels and any other boxes you tick during sign up)

      • Photo (if you upload this to the forum or Live Club weigh-in on the website)

      • IP address

      • Mobile device ID

      • Your browsing behaviour (when using the Nutracheck App and website)

    2. When you buy a subscription via the Nutracheck website, we use a secure payment processing company called WorldPay. The personal information you enter when making a payment falls under WorldPay's Privacy Policy. We keep a record of the payments you make in order administer your membership, however we do not store your card payment details.

      When you buy a subscription via the Nutracheck App, the in-App payment is processed by Apple iTunes (iOS devices) or Google Play (Android devices); we keep a record of your payment in order to administer your membership.

      When you buy a subscription via the Nutracheck App, the in-App payment is processed by Apple iTunes; we keep a record of the payments you make in order to administer your membership.

      When you buy a subscription via the Nutracheck App, the in-App payment is processed by GooglePlay; we keep a record of the payments you make in order to administer your membership.

  3. When do we collect personal information about you?

    We collect personal information when you:

    1. Register as a member via the Nutracheck App or Nutracheck website
    2. Use the Nutracheck App or Nutracheck website
    3. Contact us by email, live chat or telephone with a query
    4. Participate in the forums - this is completely optional. The online community forum is part of the Nutracheck service to provide support for members. You do not need to share any personal information to read posts made by other members. However if you wish to participate and post messages, you will be asked to validate that your email address is genuine, and to create a forum profile (this does not require you to use your real name). You can choose to show or hide the personal information you want other Nutracheck members to see about you within the privacy section in your forum profile.
    5. The Nutracheck iOS App provides the facility for you to link with Apple HealthKit. It is entirely optional, you have full control over this, and no data is shared without you setting permissions first.

      You can choose to write data from your Nutracheck diary to HealthKit on a daily basis, including total calories, fat and other nutrients consumed by you. You can also read selected activity data from HealthKit and this will automatically appear in your Nutracheck diary, showing a breakdown of calories burned and which exercises contributed the most.

      Activity data you give permission for Nutracheck to read from HealthKit will be stored in your Nutracheck account for your personal use but will not be shared with any third parties.

    6. (a) When you use the Nutracheck website, we use Cookies to enable you to use the online service. A cookie is a small piece of data sent from our website that is stored on your computer by your web browser while you are using the Nutracheck website. We require you to allow the use of Cookies in order for the service to work correctly. (b) We may also collect information about your online browsing behaviour collected by Google Analytics to help us improve the service and your experience. For details on what cookies we use, please read our Cookie Policy.
  4. How do we use the personal information we hold about you?
    1. We use your height and weight to calculate your BMI (Body Mass Index) - this is a safety check to ensure our service is suitable for you.
    2. We require your personal profile data (age, sex, height, start weight, goal weight and activity levels) in order to calculate a personal calorie allowance to help you achieve your goal.
    3. Your personal information is used to register an account and access the service. To administer your membership, it is necessary for us to send you emails relating to payments you make and your account status. These are classed as 'administration' emails and are essential to your subscription.
    4. As part of your membership to assist you in achieving your goal, we provide a series of essential starter tips by email during your first week of membership. You have the right to opt out of these at any time (see section 6).
    5. When you access the Nutracheck website, we may use information about your online browsing behaviour collected by Google Analytics to help us improve the service and your experience. Google provides a comprehensive Privacy Policy allowing you to control how your data is used.

      We may also use information collected when you use the Nutracheck App to help us improve existing features and develop new ones. In addition this information may be used to provide you with tips and motivational messages to help you achieve your goal. These may be sent by push notifications if you allow us to contact you in this way (permission is managed in your phone settings).

      We may use information collected when you use the Nutracheck App (also website) to help us improve existing features and develop new ones. We may also use this information to provide you with tips and motivational messages to help you achieve your goal. These may be sent by push notifications if you allow us to contact you in this way (permission is managed in your phone settings).

    6. We use your personal information to process and respond to enquiries made by you by email, live chat or telephone.
    7. In the event of a suspected breach of the Terms of Use relating to you or made by you, we will use your personal information to help us investigate.
    8. We may use data that has been aggregated and does not personally identify you for purposes such as reviewing sales patterns, monitoring traffic volumes and understanding food searches and consumption behaviour, in order to manage and improve the service.
  5. Do we share your personal information with anyone else?
    1. We may share your information with Google or Facebook to enable us to reach you through their advertising platforms. This is called 'remarketing' and it allows us to show you adverts about Nutracheck as you browse around the internet or in your Facebook feed because you have visited our website or been a member with us in the past. You can stop personal information being used for this purpose at any time - see section 6.
    2. If required to by law, we may disclose your personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence, legal proceedings or a suspected breach of the Terms of Use.
    3. Should the company be transferred to a new owner in the future, the new operator would be entitled to use your personal information in a way consistent with this Privacy Policy, in order to provide a continued service to you.
  6. How you can change your email preferences & data privacy
    1. You have full control over how we contact you and use your personal information and can set your preferences at any time in your account.

      To tailor the email communications we send you and / or manage your data privacy, follow the instructions below:

      On the website: Sign in and hover over on 'My Profile' > select 'My Account' > 'Manage my email & privacy preferences'.

      In the App: Tap on 'More' in the bottom menu bar > 'Privacy Policy & Preferences'.

      You can also use the links in any emails you receive to manage your preferences or unsubscribe.

  7. Use of children's personal information

    We do not knowingly collect or store any personal information about children under the age of 18. This service sets nutritional targets based on adult requirements, and as such is unsuitable for children.

  8. Your information rights under the General Data Protection Regulations (GDPR)
    1. Your right to rectify information - if any of the data we hold about you is incorrect, you can correct this yourself in your account, or you can contact us and we will correct this for you within one calendar month.
    2. Your right to be forgotten - you can request that we delete or remove your personal information from our system. This will be done within one calendar month.
    3. Your right to restrict how we use your data - you can object to us using your personal information to limit the way we use it.
    4. Your right to data portability - you can request that we provide you with a file of your personal information within one calendar month.
    5. Your right to object - you can object to us using your personal information to carry out profiling.

      If you have any questions about this Privacy Policy or wish to exercise any of your rights set out, you can contact our Data Protection Officer by emailing privacy@nutracheck.co.uk. If you have not heard back from us within 7 working days, we advise you contact us by telephone to ensure your request has been received by us and processed. The Helpline number is 0115 969 4660, lines are open Monday - Friday, 8.30am - 6pm (excluding Bank Holidays).

      You can also write to the Data Protection Officer at NutraTech Ltd, Bridgford Business Centre, 29 Bridgford Road, West Bridgford, Nottingham NG2 6AU.

  9. Keeping your personal information secure
    1. We take privacy and security very seriously. The service is hosted on Amazon Web Services (AWS), a cloud computing platform with privacy features and end-to-end security built in.
  10. How long do we keep your personal information?
    1. If you have not used the service for 3 years, we will contact you by email to give you the opportunity to delete your account and all personal information from our system if you do not intend to return and use it again.
  11. Changes to our Privacy Policy

    This policy is effective from 25th May 2018 and replaces with immediate effect the previous version. We may, from time to time, make changes to this Privacy Policy - it is your responsibility to check back regularly. If a change is important or requires your consent by law, we will email you to let you know. Any changes posted on this page become effective immediately.