Why doesn't Nutracheck show all the calories my Fitbit says I've burned?

Nutracheck already factors BMR calories into your personal calorie allowance. So when we pull the calories burned figure from your Fitbit, we only count actual exercise you have done or steps taken. If we imported all BMR calories burned, there would be an element of double counting and we want to ensure that the calories burned figures used are in your best weight loss interest i.e. not over stated.

What data can I sync between Fitbit and Nutracheck?

Once you have successfully linked your Fitbit to your Nutracheck account, we will pull through the following:

  • Total steps
  • Number of flights climbed
  • Activity automatically tracked using Smart Track with number of calories burned
  • Any other activity you manually add to your Fitbit account via the Fitbit App or website.

At present, Nutracheck does not import sleep behaviour.

Please note Nutracheck assumes an average adult takes 2,500 steps a day, so we only count steps above these.

We will also send your total daily calorie totals to Fitbit – this appears on your Fitbit dashboard as 'Nutracheck Diary'.

To link your Fitbit to Nutracheck, open the App, tap 'More' in the bottom menu bar > 'Fitbit'. Or online, sign into www.nutracheck.co.uk, click on 'Profile' > 'Link Devices' and follow the instructions.

Do I need to eat less if I don't burn off 200 calories in exercise?

No – it is not necessary to reduce your food intake by 200 calories if you don't achieve the exercise target, however any exercise you can do, helps you to lose weight at the rate you selected.

To lose 1lb a week you need to create a calorie deficit of between 500-600 calories a day. This is best achieved through a combination of eating less and increasing your activity level – hence why you are also set a target to burn 200 calories each day in additional activity.

Burning the extra 200 calories is especially important if your daily target is 1,400 calories to ensure that you lose weight at the rate you have selected. You will still lose by controlling your food intake, but without the exercise, your weight loss may be slightly slower. Plus increasing your activity level has so many positive benefits on your general health!

If I don't do all of my exercise target, will I still lose weight?

Your food target has been set to ensure that you WILL lose weight – regardless of whether you achieve the daily exercise target or not. The target to burn an extra 200 calories per day will have a positive effect on ensuring you lose weight at the rate you want.

But extra exercise is especially important if your daily target is 1,400 calories to ensure that you lose weight at the rate you have selected. You will still lose weight, but without the exercise but it may be slightly slower that you selected. Plus increasing your activity level has so many positive benefits on your general health.

Are the exercise figures personalised for an individual, or are they general?

The figures for calories burned by the activities in our exercise database are calculated based on a member's individual weight. This is picked up from the last entry you made into your Progress chart – so it is important to keep this updated each week. The Nutracheck Pedometer Calculator assumes a walking speed of 3mph and an average stride length of 2,000 steps per mile.

My Fitbit isn't syncing with my Nutracheck diary, what should I do?

Please try unlinking your Fitbit and re-linking it with Nutracheck to see if this helps.

Then ensure that your Fitbit has synced with your online Fitbit account. Your steps need to be showing on your Fitbit dashboard for Nutracheck to pull them into your diary. If they are there, everything should start syncing again.

If this doesn't work, email the Customer Care Team at customercare@nutracheck.co.uk and we can take a look.

Can I change the food diary view to add in my exercise calories?

Yes, you can choose between two different diary views – 'Separate' food and exercise targets or 'Combined' food and exercise targets.

Combined Diary View

This setting adds any calories you burn in exercise back onto your food allowance. We recommend this view for people who do a lot of exercise on a daily basis, as they will probably need to eat a few extra calories in order to fuel their high activity levels.

Note! Nutracheck sets everyone an exercise target of 200 calories to burn each day. The Combined Diary view deducts your 200 calorie exercise target from your food allowance at the start of the day on the assumption that you will always achieve this as you are pretty active. This is why you will notice your GOAL is 200 calories less. However, as you exceed your exercise target, the calories will be added onto your food allowance and you can eat back these additional calories if you wish.

Separate Diary View

This setting assumes you are not very active and are trying to build more exercise into your lifestyle. It keeps your food and exercise targets separate, so you can see how many calories you've burned through additional activity. The exercise calories are not added onto your food target to eat back.

To change your diary view, open the Nutracheck App and tap the green menu button to the right of the search bar > Diary Preferences > Diary Totals.

How to fix some common Fitbit problems

If you experience any of the following issues, it may be fixed by restarting your Fitbit:

  • Your tracker is not syncing
  • Your tracker is not responding to movement
  • Your tracker does not respond even when in a charger
  • Your tracker has a battery charge but is not lighting up
  • Your tracker isn't tracking your steps
  • Your tracker isn't responding to button presses, taps or swipes

Restarting your device will turn it off and then on – it will not clear its tracking data.

For instructions on restarting your device and help with other problems, go to Fitbit Help.

If the problem you are experiencing doesn't relate to any of the above, please send an email to customercare@nutracheck.co.uk and we'll look into it for you.

I've exceeded my exercise target - can I eat the extra calories I've burned off?

It really comes down to how you feel. If on the days you're exercising you find youself getting hungry, then it's advisable to eat some calories back. However if you are feeling okay, then don't.

The main thing is to listen to your body and not let yourself get to a point where you're so hungry you'll be tempted to binge-eat. You need to ensure you are keeping your blood sugar levels consistent by eating small regular meals and snacks – preferably low GI foods that release energy slowly. Examples of good food choices – wholemeal toast with 100% nut peanut butter; tuna pasta salad made with wholewheat pasta; baked sweet potato with beans or spicy sweet potato wedges.

In summary, we wouldn't advise you to eat all the extra calories you've burned if you're hoping for the extra exercise to help speed up your weight loss. But if you do feel the need to eat a bit more on a particular day, then you can do so, knowing you've earned this flexibility.

When I link my Fitbit device, how far back do you go to import data?

Once your Fitbit device has been linked to Nutracheck, we will pull your activity data for the past 14 days into your Nutracheck exercise diary. Note: if you have previously entered activity into your Nutracheck exercise diary manually, you will need to review and remove any duplicate entries.

Why didn't the pedometer calculator count all my steps?

We assume that most people take 2,500 steps each day as standard, unless very sedentary. The pedometer calculator only starts counting steps you take above this i.e. 2,500 steps are deducted from the number you enter as these are taken as a 'given'. If you add a second pedometer entry into your exercise diary later in the same day, these steps are added onto your first entry.

The calculation for calories burned is based upon your personal body weight – this is picked up from the last record entered into your Weight Tracker chart (so keep this up to date!). It also assumes a walking speed of 3mph and an average stride length of 2,000 steps per mile.

Useful Tip!
Invest in the best quality model you can afford for maximum accuracy. If your pedometer is calibrated for your stride length / body weight and gives a calories burned figure, we recommend that you enter this calories burned figure into your Exercise Diary using the manual add option.

How do I link my Fitbit device to Nutracheck?

Will the data between Nutracheck and Fitbit be transferred both ways?

Yes. When you link your Fitbit account with Nutracheck, you will be able to sync activity data for calories burned and steps from your Fitbit to your Nutracheck exercise diary. We also send your total daily calorie totals back to to your Fitbit dashboard. This shows as 'Nutracheck Diary'.

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