Member Support

I have an Apple Watch – what data will sync with Nutracheck?

Your Apple Watch will sync activity data including calories burned, steps, flights climbed and activities you've recorded such as running, cycling and swimming*.

*requires Watch series 2 or later

How do I link my Garmin device with Nutracheck?

How do I link my Fitbit device to Nutracheck?

How do I add exercise to my Diary?

In the app

  1. Tap the search bar at the top of your diary and ensure EXERCISE is highlighted at the top.
  2. Type in the exercise and select from the search results.
  3. Enter the duration and tap ADD TO DIARY.

On the website

  1. Either use the Exercise Categories or click the search bar under the Add Exercise panel on the left hand side to type in your exercise and click the green Go button.
  2. Select your exercise from the results and click the green Add button to the right of the correct duration to add to your diary.

Why can’t I link my Samsung activity tracker with Nutracheck?

How do I link my digital weighing scales with Nutracheck?

Go to Progress > tap the menu in the top left corner > Link Weight Data > tap Set Permissions and allow all permissions.

Please note it is only possible to link your weighing scales on an iPhone, as we pull the data from the Apple Health app (which isn't available on iPads).

I've exceeded my exercise target – can I eat the extra calories I've burned off?

The short answer is, yes. But it's important to take note of the type of activity you're recording as exercise. If you are logging exercise which is above and beyond your every day routine, such as a gym session, long walk or a jog, then yes, you should be eating back your exercise calories. Not doing so could mean you end up with a very low net intake, which is not helpful to long term weight loss success.

Alternatively, if you tend to log all your daily steps and these are generally just you pottering around, then it may be better not to eat these calories back unless you feel you need to. Exercise calories can be hard to estimate, so it's necessary to be a bit cautious about the type of activity we count as 'exercise' and when it's appropriate to eat back some calories.

When I link my scales, how far back do you go to import data?

Weight entries from Apple Health will sync from the date you set permissions, and update whenever you visit the Progress section in the Nutracheck app. Data does not currently sync in the background, you need to go into the Progress section for your latest weight to be pulled in.

What data can I sync between Fitbit and Nutracheck?

After you have successfully linked your Fitbit to your Nutracheck account, we can pull through the following:

  • Total steps (Note! Nutracheck assumes an average adult takes 2,500 steps a day, so we only count calories burned by steps above this).
  • The number of flights climbed.
  • Activities automatically tracked by your Fitbit and the number of calories burned.
  • Any other activity you manually add to your Fitbit account via the Fitbit app or website.

We will also send your total daily calorie totals to Fitbit – this appears in your online Fitbit account as 'Nutracheck Diary'.

How do I link my Apple Watch with Nutracheck?

My steps aren’t syncing – what can I do?

Try installing the Google Fit app on your device. We use the same source built into your phone as Google Fit, so Nutracheck should be pulling through the same step count as appears in your Google Fit app.

If your steps still aren't showing in the Google Fit app, try completely resetting the permissions for linking the motion sensor to your diary. The easiest way to do this is to delete the Nutracheck app from your device and reinstall it from the Google Play Store. Don't worry you won't lose any data – just log back in as an existing member. Once signed into the Nutracheck app, tap More (bottom menu bar) > Android Motion Sensor and ensure you allow all permissions.

Will the data between Nutracheck and Fitbit be transferred both ways?

Yes. When you link your Fitbit account with Nutracheck, you will be able to sync activity data for calories burned and steps from your Fitbit to your Nutracheck exercise diary. We also send your total daily calorie totals back to your online Fitbit account. This shows as 'Nutracheck Diary'. However please note – any activities you add to your Nutracheck diary will not be sent to your Fitbit account.

Can I sync data from my iPhone's motion sensor or Apple Watch as well as Fitbit?

Unfortunately not. If you have a Fitbit account linked to Nutracheck, you cannot sync data from other sources such as the iPhone or Apple Watch. If you wish to do this, please unlink your Fitbit account first and then set the permissions for the other devices or apps you wish to sync.

Can I add my exercise calories burned back onto my food allowance?

Yes, you can choose between two different diary views – 'Separate' food and exercise targets or 'Combined' food and exercise targets.

Combined Diary View

This is the default diary you are set when you join. It adds any calories you burn in exercise back onto your food allowance. We recommend this option if you do a lot of exercise, as you will require extra calories to fuel your higher activity levels.

Note! Nutracheck sets everyone an exercise target of 200 calories to burn each day. The Combined Diary view deducts your 200 calorie exercise target from your food allowance at the start of the day – we assume you will always hit this target as you are pretty active. This is why you will notice your GOAL is 200 calories less than the Separate Diary view. However, when you exceed your exercise target of 200 kcals, the calories will be added to your food allowance and you can eat these back.

Separate Diary View

This setting keeps your food and exercise targets separate, so you can see how many calories you've burned through additional activity. The exercise calories are not added onto your food target to eat back.

To change your diary view in the app, tap the blue menu button to the right of the search bar > Diary Preferences > Diary Totals.

For more information, click here.

How can I delete a weight entry that has synced to my Progress chart from my digital scales?

Your weight entries are pulled from your Apple Health app so the entry you wish to delete needs to be removed from Apple Health. Synced weight entries cannot be updated or deleted in the Nutracheck app.

To remove an entry, open the Apple Health app and tap Browse (bottom right) > Body Measurements > Weight.

When I link my Fitbit device, how far back do you go to import data?

After your Fitbit device has been linked to Nutracheck, we will pull your activity data for the past 14 days into your Nutracheck exercise diary. Note: if you have previously entered activity into your Nutracheck exercise diary manually, you will need to review and remove any duplicate entries.

I don’t want my weight entries to sync from Apple Health anymore, what do I do?

If I don't achieve my exercise target, will I still lose weight?

Your food target has been set to ensure that you WILL lose weight – regardless of whether you achieve the daily exercise target or not. The target to burn an extra 200 calories per day will have a positive effect on ensuring you lose weight at the rate you want.

But extra exercise is especially important if your daily target is 1,400 calories to ensure that you lose weight at the rate you have selected. You will still lose weight, but without the exercise but it may be slightly slower that you selected. Plus increasing your activity level has so many positive benefits on your general health.

I have an Android activity tracker (e.g. Samsung or Huawei) and have linked the Android Motion Sensor but my activity data isn’t syncing – why?

It is not currently possible to link a Samsung or Huawei activity tracker to your Nutracheck account – we do plan to make this available in the future. You can link a Fitbit or Garmin activity tracker, or your phone's motion sensor to the Nutracheck App (the Android Motion Sensor will only detect steps taken recorded by your phone).

If you are using a different activity tracker, you can manually enter your exercise into your Diary. To do this, tap the blue menu button in your diary > Manually Added > Add New Exercise. Or you can use the pedometer feature to add your daily steps – tap the blue menu button in your Diary > Pedometer Steps.

I've downloaded an app that syncs activity data to Apple Health, how do I link it with Nutracheck?

How do I delete an Apple Watch activity from my Nutracheck diary?

Do I need to eat less if I don't burn off 200 calories in exercise?

No – it is not necessary to reduce your food intake by 200 calories if you don't achieve the exercise target, however, anything you can do helps with your weekly rate of weight loss.

To lose 1lb a week you need to create a calorie deficit of between 500-600 calories a day. This is best achieved by eating less and exercising more – hence why you are also set a target to burn 200 calories each day in additional activity.

Burning the extra 200 calories is especially important if your daily target is 1,400 calories to ensure that you lose weight at the rate you have selected – plus increasing your activity level has so many positive benefits on your physical and mental health! Without it, you can still lose weight successfully by controlling your food intake, but it may take you a little longer to reach your goal.

I've downloaded an app that syncs activity data to Apple Health but this data isn't appearing in my Nutracheck diary – why?

Please check the following:

  1. Ensure that Nutracheck 'Calorie Counter' is listed in the Apple Health app as a source. Open the Apple Health app and tap your profile icon (top right) and select 'Apps' (under 'Privacy'). If 'Calorie Counter' is not listed, you will need to set the permissions in your Nutracheck app. Click here for help setting permissions.
  2. If the Nutracheck 'Calorie Counter' is now listed, tap and make sure all the categories are turned on to read data.
  3. You also need to check the data is being saved – tap 'Calorie Counter' and then select the 'Data' item. Select any activity from this section and verify that data from the 'Calorie Counter' app (Nutracheck) has been saved.

Why are the first 2,500 steps not deducted with Apple Watch data?

Both the Nutracheck app and Apple Watch use calculations to deduct BMR (basal metabolic rate) calories from your exercise figures. Our system does this by only counting calories burned once you've exceeded 2,500 steps, whereas Apple uses an algorithm in the background to deduct BMR calories automatically before giving you a total active energy figure.

We believe the active energy figure provided by Apple Watch is the most accurate way to record calories burned, so the figure in the Nutracheck app will match what it says on your Watch.

However, members who don't have an Apple Watch and sync with the iPhone's motion sensor, the calorie burn for steps is calculated using the Nutracheck formula i.e. only steps over 2,500 are counted.

How do I delete a Garmin activity from my Nutracheck exercise diary?

Why doesn't the pedometer calculator count all my steps?

We assume most people take 2,500 steps each day as standard, unless very sedentary. Our pedometer calculator only counts steps you take above this i.e. 2,500 steps are deducted from the number you enter as these are a 'given'. If you add a second pedometer entry into your exercise diary later in the same day, these steps are added to your first entry.

The calculation for calories burned is based on your body weight – this is picked up from the last record entered into your Progress chart (so keep this up to date!). It also assumes a walking speed of 3mph and an average stride length of 2,000 steps per mile.

Why doesn't Nutracheck show all the calories my Fitbit says I've burned?

Nutracheck already factors BMR (basal metabolic rate) calories into your calorie allowance. So when we pull the calories burned figure from your Fitbit, we only count actual exercise you have done or steps taken. If we imported all BMR calories burned, there would be an element of double counting and we want to ensure that the calories burned figures used are in your best weight loss interest i.e. not overstated.

Why doesn’t the calorie burn figure in my Nutracheck Diary match the ‘Move’ figure on my Apple Watch?

We record the 'Active Energy' figure in your Nutracheck diary rather than 'Move'. Apple Watch uses an algorithm in the background to deduct BMR (basal metabolic rate) calories before giving you a total Active Energy figure. The figure we pull through should match this Active Energy figure – you can check this in Apple Health:

  1. Open the Apple Health app.
  2. Tap Browse in the bottom right corner.
  3. Select Activity from the list.
  4. Scroll down until you see an option that says Active Energy. Tap on this.
  5. Scroll down and select Show All Data.

I don't want any Apple Health data to show in Nutracheck anymore, how do I also remove previously shared data?

The easiest way is to delete and then reinstall the Nutracheck app (you will be able to sign back in as a registered member). When you delete the Nutracheck app, a pop-up will appear asking if you wish to remove all the 'Health' data. (You will not lose your Nutracheck diary data).

I have linked my Apple Watch so why isn't any activity data showing in my Nutracheck diary?

There could be a few reasons – please check the following:

  1. Ensure the Bluetooth on your phone is turned on so your Apple Watch data is syncing with Apple Health – this is where we pull your data from.
  2. You may not have set permissions for Nutracheck to read data from Apple Health, or previous permissions may have been disabled. Open the Apple Health app and tap the profile icon (top right corner) > select Apps (under Privacy). Find the Calorie Counter + (Nutracheck) app in the list and check that all the data categories are enabled.
  3. Your Apple Watch may no longer be paired or set as your primary source for Active Energy in Apple Health. Open the Apple Health app and tap Browse (bottom right) > select Activity > scroll down and tap Active Energy > scroll again and choose Data Sources & Access. Tap on the Apple Watch link and ensure there is data being recorded for the Active Energy data type. If no data is being recorded then the Privacy setting may be set to off. Change the privacy setting to allow the activity data to be sent to the Apple Health app.
  4. If Bluetooth is enabled and all the settings above are correct, try completely resetting the permissions with Nutracheck. The easiest way to do this is to delete the Nutracheck app from your phone and reinstall it from the App Store. Don't worry you won't lose any data, just log back in as an existing member. Once signed in, tap More > Apple Watch to reset permissions.

My Garmin data isn’t syncing, what should I do?

There are a few things to check:

  1. Is Nutracheck showing as a connected app in your Garmin account? Open your Garmin app and go to More > Settings > Connected AppsCalorie Counter + should be showing as a connected app here. Select the Calorie Counter + option and ensure both toggles are turned on. If Calorie Counter isn't showing, then your Garmin account hasn't been successfully linked with your Nutracheck account. Open your Nutracheck app so you can disconnect the permissions and then reset them. Please ensure you are signing in with the correct Garmin login details.
  2. Ensure your Garmin device has recently synced with your Garmin app and that all your data is correctly showing in your Garmin account.
  3. If you're still having trouble, email the Customer Care Team at customercare@nutracheck.co.uk.

How do I delete a Fitbit activity from my Nutracheck exercise diary?

Are the exercise figures personalised for an individual, or are they general?

The figures for calories burned by the activities in our exercise database are calculated based on a member's individual weight. This is picked up from the last entry you made into your Progress chart – so it is important to keep this updated each week. The Nutracheck Pedometer Calculator assumes a walking speed of 3mph and an average stride length of 2,000 steps per mile.

How do I stop my Apple Watch activity data syncing into Nutracheck?

If you have previously set permissions for sharing data and changed your mind, follow the steps below:

  1. Open the Apple Health app on your phone.
  2. Tap the profile icon on the top right, and select Apps, under Privacy.
  3. Tap Calorie Counter + (showing the Nutracheck logo).
  4. Turn the toggles off under the section headed Allow 'Calorie Counter' to Write Data.

Note, if you still want your data from Apple Health to be shared with Nutracheck, just ensure you keep the toggles turned on under the section at the bottom headed 'Allow 'Calorie Counter' to Read Data'.

Why does Apple Watch sync the exact Active Energy figure but not Garmin?

Apple Watch uses an algorithm in the background to deduct BMR (basal metabolic rate) calories automatically, before giving you a total active energy figure. On this basis we believe the active energy figure provided by Apple is accurate enough for us to pull the exact figure across into your Nutracheck diary.

Garmin calculates calories slightly differently. Any workouts or activities you do (e.g. a run, walk, swim) are pulled directly through from your Garmin. The calorie burn figure for these activities should match exactly what is recorded on your Garmin, however you might see a slight difference in the overall calorie burn figure. This is because Nutracheck makes an adjustment for your remaining step count i.e. steps you've taken not attributed to any tracked activities.

Nutracheck only counts calories burned once you've exceeded 2,500 steps – we assume most people take this number doing everyday activities. It is to avoid overestimating how many calories you've burned throughout the day (in your best interest for weight loss).

However if you'd prefer to use the calorie burn figure Garmin calculates, you can manually add this exact number – tap the blue menu button in your Diary > 'Manually Added' > 'Add New Exercise'.

What activities should I not track as 'exercise'?

It's true that all physical movement burns calories, but there are activities we do on a daily basis as part of our lifestyles that should not be classed as 'exercise'. Examples are ironing, cooking, childcare etc. You will see that certain activities in the exercise database carry a yellow flag advising not to add it to your diary.

What counts as 'exercise' is activity that exerts you by raising your heart rate and making you slightly out of breath.

My Fitbit isn't syncing with my Nutracheck diary, what should I do?

First, ensure your Fitbit has synced with your online Fitbit account www.fitbit.com. Your steps and activity need to be showing in your Fitbit account for Nutracheck to pull them into your diary. If they are there, everything should start syncing again.

If they are showing in your online Fitbit account but still aren’t syncing to your Diary, please try unlinking your Fitbit and re-linking it with Nutracheck.

If this doesn't work, email the Customer Care Team at customercare@nutracheck.co.uk and we can take a look for you.

Can I sync data from my iPhone's motion sensor or Apple Watch as well as Fitbit?

Unfortunately not. If you have a Fitbit account linked to Nutracheck, you cannot sync data from other sources such as the iPhone or Apple Watch at the same time. If you wish to do this, please unlink your Fitbit account first and then set the permissions for the other devices or apps you wish to sync.

Email us

We'll reply as quickly as possible,
7 days a week - 365 days a year