Fitbit

How do I link my Fitbit device to Nutracheck?

Via the Nutracheck App: Tap 'More' in the bottom menu bar, then 'Fitbit' in the 'Link to Devices & Apps' section, and follow the steps.

Via the Nutracheck website: Sign into your account at www.nutracheck.co.uk and click on 'Profile' then select 'Link devices & Apps' from the drop down and follow the steps.

What data can I sync between Fitbit and Nutracheck?

Once you have successfully linked your Fitbit to your Nutracheck account, we will pull through:

• - Total steps
• - Number of flights climbed
• - Activity automatically tracked using Smart Track with number of calories burned
• - Any other activity you manually add to your Fitbit account via the Fitbit App or website.

At present, Nutracheck does not import sleep behaviour.

Please note, Nutracheck assumes an average adult takes 2,500 steps a day, so we only count steps above these).

When I link my Fitbit device, how far back do you go to import data?

Once your Fitbit device has been linked to Nutracheck, we will pull your activity for the past 14 days into your Nutracheck diary.

Note: if you have previously entered activity into your Nutracheck diary manually, you will need to check this and remove any duplicate entries.

Will the data between Nutracheck and Fitbit be transferred both ways?

o Yes, we also send the total daily calories, fat, carbs, protein, fibre and salt eaten as recorded in your Nutracheck food diary to your Fitbit device.

Why doesn't Nutracheck show all the calories my Fitbit says I've burned?

Nutracheck already factors BMR calories into your personal calorie allowance. So, when we pull the calories burned figure from your Fitbit, we only count actual exercise you have done or steps taken. If we imported all BMR calories burned, there would be an element of double counting and we want to ensure that the calories burned figures used are in your best weight loss interest i.e. not over stated.

How do I delete a Fitbit activity from my Nutracheck exercise diary?

You will need to do this in your Fitbit account - it can't be done from Nutracheck.

Can I add a Fitbit activity to my Nutracheck Favourites?

No, this function is not available for activities added from linked devices.

Troubleshooting common problems

If you experience any of the following issues, it may be fixed by restarting your device:

• Your tracker is not syncing
• Your tracker is not responding to movement
• Your tracker does not respond even when in a charger
• Your tracker has a battery charge but is not lighting up
• Your tracker isn't tracking your steps
• Your tracker isn't responding to button presses, taps or swipes

Restarting your device will turn it off and then on - it will not clear its tracking data.

Where can I get more help about using my Fitbit?

For help with Fitbit devices

My Fitbit isn't working properly, what should I do?

Firstly consult the comprehensive Fitbit help pages - most problems can be resolved by yourself.

If your device still fails to work, post a message on the Fitbit UK Facebook page for further advice.